Contact Us

Phone Inquiries: (800) 367-4314

We’d Love to Hear from You!

To start or stop service at an existing location, inquire about a Property Closing Information Request Form, or request start service connection at a location/property currently without a water and/or wastewater (sewer) connection (also known as a TAP), please visit our Service Forms page to download the corresponding form. Complete and submit it to our Customer Service office via email or fax.

Due to Hurricane Michael you may experience longer than normal wait times. Because of this we ask that all non emergency calls be placed next week during regular business hours. If you are calling regarding a water or sewer emergency please stay on the line and an agent will be with you as soon as possible. 

Thank you for your understanding.     
     

Phone: (800) 367-4314
Fax: (866) 842-8348
Email: customerservice@uiwater.com
Hours: 8:00am - 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.