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Prevent Frozen Pipes! Winter Weather Tips

Dec 07, 2018

frozen

 

Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your home by freezing pipes and leaving you without flowing water.

There are many precautions you can take now to help you avoid the expense and inconvenience of frozen pipes during an extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.


#ClickClean and Choose Paperless Billing

Aug 22, 2018
PAPERLESSsouthcarolina

Get rid of paper clutter. Switch to Paperless Billing.

Paperless billing is the easy, secure way to view your bill. The option for free Paperless Billing will email your full viewable invoice directly to you on the date the bill is issued, instead of through the mail. 

If you are interested in free Paperless Billing, please sign up thru your Online Account Access or contact Customer Service.


Fix a Leak Every Week

Aug 22, 2018


Take the 10 Minute WaterSense Challenge and use the checklist to detect and chase down leaks. Many common household leaks are quick to find and easy to fix - worn toilet flappers, dripping faucets, and leaking showerheads all are easily correctable and can save on your utility bill expenses and water in your community. 

Visit our Water Conservation page for more tips to help cut back on water waste.
 

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Carolina Water Service Names Heigel as New President

Jan 10, 2018

COLUMBIA, SC (January 9, 2018) --

Catherine Heigel, Chief Operating Officer of Elliott Davis,LLC and former Director of the South Carolina Department of Health and Environmental Control (DHEC), has been named president of Carolina Water Service, effective February 1. Heigel previously worked as a regulatory lawyer and executive for more than a decade with Duke Energy Corporation, serving as president of Duke Energy South Carolina in her last role with the company. “I look forward to joining CWS and working to deliver on the company’s commitment to providing safe and reliable drinking water and wastewater services in South Carolina,” said Heigel.

Heigel took over the helm of DHEC in June 2015 and earned accolades for her leadership of the agency. During her tenure, Heigel initiated the launch of the South Carolina Adopt-a-Stream program with Clemson University to empower citizen volunteers to help monitor water quality in the state's lakes, rivers and streams. Heigel also successfully managed major public health and environmental emergencies for the agency, including the October 2015 Flood and Hurricane Matthew in 2016.

“We are excited to bring Catherine on board to lead Carolina Water Service. Her extensive utility and regulatory background, as well as her transformational leadership experience, will benefit our customers and the communities we serve and be instrumental to CWS’s strategic growth in the future," said Lisa Sparrow, CEO of parent company, Utilities Inc.