Customer Service

Customer Notices

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Boil Water Advisory for Penn Estates Customers

Today is Monday, August 3, 2020.  The water system has experienced decreased pressure due to low water tank levels caused by high usage and leaks in the system.  Due to the decreased pressure, you will be under a boil water advisory until further notice.

A loss of positive water pressure is a signal of the existence of conditions that could allow contamination to enter the distribution system through back-flow by back‑pressure or back‑siphonage.  As a result, there is an increased chance that the water may contain disease-causing organisms.

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST.  Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms.  These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors.  If you experience any of these symptoms and they persist, you may want to seek medical advice.

Guardians of infants and young children and people at increased risk, such as pregnant women, some of the elderly, and people with severely compromised immune systems, should seek advice from their health care advisors about drinking this water.  General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

In addition, if you are experiencing low pressure or no water, please turn your booster pump and hot water heater off to prevent them from overheating.

Gallons jugs of water will be available at the community Welcome Center for people without water.

We are actively looking for and fixing leaks in the system. Please continue to conserve water and look for leaks in your home and yard. We will be contacting customers with high usage to ask them to look for leaks in their home.                                   

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly. You can do this by posting this notice in a public place or distributing copies by hand or mail.

Community Utilities of Pennsylvania – Penn Estates apologizes for any inconvenience this may cause and appreciates your patience. Thank You!

If you have any questions about this notice please call Customer Service at 1-800-638-0262. We will inform you when tank levels increase to an adequate level and when you no longer need to boil your water.

Attention Tamiment Customers:

As you are aware, Community Utilities of Pennsylvania purchased the water and wastewater system from Pennsylvania Utility Company effective August 14, 2019.  Residential, metered customers were scheduled to be billed early October for service through September. 

Due to compatibility issues with the meter reading equipment, we were unable to obtain readings in September.  We have resolved these issues and will be able to read the meters in December.  Therefore, the bill that you will receive in early January will include the period from August 14 through December and charges will be prorated to reflect this extended service period.  The bill after that will cover January through March and will be sent out early April.

We are sorry for any inconvenience this may cause and if you need to make payment arrangements or have any questions, please contact our customer service department at 1-800-638-0262.

Thank you, 

Community Utilities of Pennsylvania

Please contact Customer Service with any additional questions.

Customer Service