Customer Service

Customer Notices

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Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Boil Water Advisory Rescinded for Pinto/Cumberland Customers

Aug 16, 2022

Please be advised that the Boil Water Advisory that you were notified of on Friday, August 12, 2022, has been rescinded.  Necessary water testing has been completed with satisfactory results. It is no longer necessary for customers to boil water before drinking, brushing teeth, cooking, washing dishes or food preparation.  

 Maryland Water Service - Pinto apologizes for any inconvenience this may have caused and appreciates your patience.

 Should you have any questions, please feel free to contact our Customer Service Department at 1-844-310-6660.

 Thank You

Drinking Water Warning-Boil your Water Before Using E. Coli Present

Aug 12, 2022

E. coli is present in Maryland Water Service Pinto


Our water system detected E. coli bacteria in the distribution system from a sample collected on 8/10/2022], at our [Pump Station 3]. Additional samples taken [8/11/2022] confirmed the presence of the E. Coli bacteria.  These bacteria can make you sick and are especially a concern for people with weakened immune systems. 

Bacterial contamination can occur when increased run-off enters the drinking water source (for example, following heavy rains). It can also happen due to a break in the distribution system (pipes) or a failure in the water treatment process.

What should I do? What does this mean?

  • DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST.  Bring all water to a boil, let it boil for one minute and let it cool before using, or use bottled water.  Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice.  Boiling kills bacteria and other organisms in the water.
  • E. coli are bacteria whose presence indicates that the water may be contaminated with human or animal wastes.  Human pathogens in these wastes can cause short-term effects, such as diarrhea, cramps, nausea, headaches, or other symptoms.  They may pose a greater health risk for infants, young children, the elderly, and people with severely compromised immune systems.
  • The symptoms above are not caused only by organisms in drinking water.  If you experience any of these symptoms and they persist, you may want to seek medical advice.  People at increased risk should seek advice from their healthcare providers about drinking this water.

What is being done?

[Flushing of the water system and additional testing]


We will inform you when tests show no bacteria are present and you no longer need to boil your water.  We anticipate resolving the problem within 48 hours. 

For more information, please contact [ (844) 310-6660]. General guidelines on ways to lessen the risk of infection by bacteria and other disease-causing organisms are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791.


Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.


This notice is being sent to you by [Maryland Water Service] PWS. Water System ID#: 001-0003


Date distributed: 8/12/2022


Maryland Department of Human Services Encourages Low-Income Households to Tap into Maryland’s New Water Assistance Program

Apr 25, 2022

April 21st, 2022

This week, the Department of Human Services announced it has launched a new program designed to help Marylanders offset the costs of water and wastewater bills. The federally-funded Low Income Household Water Assistance Program (LIHWAP) offers eligible households up to $2,000 in assistance, focusing on those Maryland households whose drinking water and wastewater bills are 30 days or more past due.

Administered by the Department’s Office of Home Energy Programs (OHEP), the program will help low-income households pay their water and wastewater bills, avoid shutoffs, and support household water system reconnections related to non-payment. Funding is limited and applications will be accepted on a first come, first served basis, and will continue until federal funds are exhausted.

Maryland residents can learn more about the Low Income Household Water Assistance Program at the  Department of Human Services website and may apply for assistance safely and conveniently online using the myMDTHINK consumer portal at

If applying online isn’t feasible, individuals may request that an application be mailed to them by calling the Department’s  Local Home Energy Program Office. A printable paper application can also be found on the  Department of Human Services’ website.

Depending on income and specific needs, applicants may qualify for the following assistance:

  • Reconnect Household Water/Wastewater Services – If the  household’s water/wastewater services have been disconnected because of past due water bills, grant funds may be available to pay off the balance, including fees to reconnect household water services.
  • Prevent Disconnection of Household Water/Wastewater Services – If the household has received a notice that your water/wastewater services will be disconnected due to a past overdue balance, grant funds may be available to pay all or part of your bill.
  • Reduce Current Household Water/Wastewater Past Due Balance – If the household  is  struggling to afford your current water bills and meet other household needs, the household  may qualify for temporary assistance to pay some or all of your current water bills.

The Maryland Department of Human Services (DHS) is the state’s primary social service provider, annually reaching more than one million people. Through its 24 local departments of social services, the agency pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City. Additional information may be found at

Notice of Pre-Hearing Conference

Oct 07, 2021

A prehearing conference in the above-entitled matter is scheduled for Wednesday, October 27, 2021 at 2 p.m. concerning Maryland Water Service, Inc.’s request for authority to revise and consolidate rates, charges, and tariff provisions for water and sewage disposal services.

At the pre-hearing conference, any preliminary matters, including the consideration of any petitions to intervene and the establishment of a procedural schedule, will be discussed. To participate in the pre-hearing conference, please send an email to by 12:00 Noon on October 26, 2021. For viewing only, the pre- hearing conference will also be livestreamed on the Public Utility Law Judge Division’s YouTube channel,

Petitions to intervene must be filed by October 25, 2021, and may be filed electronically through Commission’s website at or sent by first-class mail to the Commission’s Executive Secretary, Andrew S. Johnston, 6 Saint Paul Street, Baltimore, Maryland 21202-6806, referencing Case No. 9671. Pursuant to the Commission's March 13, 2020 Notice of Waiver and Relaxed Filing Requirements, no paper copies need be submitted if the filing is public in nature and no more than 25 pages long.

Full Notice of Pre-Hearing Conference

Notice of Requested Rate Adjustment

Oct 07, 2021
On Thursday, September 30, 2021, Maryland Water Service, Inc. (“MWS”) filed a request with the Maryland Public Service Commission seeking authority to increase its Maryland base distribution rates. MWS also requested approval for the consolidation of its water rates into uniform rate schedules for each customer class across all its water systems. In addition, MWS has proposed standardizing tariff terms and conditions across all such systems. MWS proposed an effective date of October 30, 2021, but the Commission has suspended the proposed rates for a period of 150 days from that date to allow it to conduct proceedings on justness and reasonableness of the proposed rate adjustment. 

Please click here to compare current rates that are in effect.

With Proposed Tariffs you can view here.

For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at where you can also sign up for paperless billing. Thank you.