Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

9/9 Boil Water Advisory Update

Sep 09, 2021

UIL water systems off Boil Water Advisory:

Kingspoint
Lake Village
Huntwyck Village
Quail Ridge
Magnolia Forest
Oakmont
Beau Village Water
Arrowwood/Northpark
Greenbriar
North Folsom

The only water system left on Boil Advisory is Woodridge.  We cannot lift the BWA until commercial power has been restored and power came back last night.  Samples were taken today and we expect to have clear results by tomorrow.  BWA will be lifted at that point.

9/1/2021 Hurricane Update

Sep 01, 2021
We have people and generators arriving to Louisiana from our Florida and Georgia teams today to provide additional support to the local teams. 

All systems remain in a precautionary boil water advisory (BWA). 

In order to protect the public from potential health hazards, all residents affected by this water outage are advised to follow the recommendations below.
.
RECOMMENDATIONS DURING A BOIL WATER NOTICE: DO NOT DRINK TAP WATER WITHOUT BOILING IT FIRST.
Boiling kills bacteria and other organisms that can potentially be in the water. Bring all water to a rolling boil for at least (3) three minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You should boil your tap water even if it is filtered.

Residents should continue to boil their water until they are notified by Utilities, Inc. of Louisiana that the water system has been restored to full operation, and water quality is safe for human consumption.

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Boil Water Advisory for St. Tammany Parish

Aug 30, 2021
Due to extreme weather conditions caused by Hurricane Ida, we have issued a precautionary Boil Water Advisory for all customers within St. Tammany Parish.

In order to protect the public from potential health hazards, all residents affected by this water outage are advised to follow the recommendations below.
.
RECOMMENDATIONS DURING A BOIL WATER NOTICE: DO NOT DRINK TAP WATER WITHOUT BOILING IT FIRST.
Boiling kills bacteria and other organisms that can potentially be in the water. Bring all water to a rolling boil for at least (3) three minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You should boil your tap water even if it is filtered.

Residents should continue to boil their water until they are notified by Utilities, Inc. of Louisiana that the water system has been restored to full operation, and water quality is safe for human consumption.

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Boil Water Advisory for St. Tammany Parish

Aug 30, 2021
Due to extreme weather conditions caused by Hurricane Ida, we have issued a precautionary Boil Water Advisory for all customers within St. Tammany Parish.

In order to protect the public from potential health hazards, all residents affected by this water outage are advised to follow the recommendations below.
.
RECOMMENDATIONS DURING A BOIL WATER NOTICE: DO NOT DRINK TAP WATER WITHOUT BOILING IT FIRST.
Boiling kills bacteria and other organisms that can potentially be in the water. Bring all water to a rolling boil for at least (3) three minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You should boil your tap water even if it is filtered.

Residents should continue to boil their water until they are notified by Utilities, Inc. of Louisiana that the water system has been restored to full operation, and water quality is safe for human consumption.

Boil Water Advisory for St. Tammany Parish

Aug 30, 2021
Due to extreme weather conditions caused by Hurricane Ida, we have issued a precautionary Boil Water Advisory for all customers within St. Tammany Parish.

In order to protect the public from potential health hazards, all residents affected by this water outage are advised to follow the recommendations below.
.
RECOMMENDATIONS DURING A BOIL WATER NOTICE: DO NOT DRINK TAP WATER WITHOUT BOILING IT FIRST.
Boiling kills bacteria and other organisms that can potentially be in the water. Bring all water to a rolling boil for at least (3) three minutes, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. You should boil your tap water even if it is filtered.

Residents should continue to boil their water until they are notified by Utilities, Inc. of Louisiana that the water system has been restored to full operation, and water quality is safe for human consumption.

Hurricane Ida Update

Aug 29, 2021

This is a message from Utilities Inc. of Louisiana with an important message related to Hurricane Ida and your water usage.

Please conserve water until further notice to allow our systems to continue to provide water service. Water use should be for essential use only – drinking, cooking, and bathing.

*Please also note that we have moved to essential operations and will not deploy resources until weather conditions improve.*  

Thank you for your patience as we work diligently during and after the storm to maintain the water service to your home. 

If you have any questions, please call our customer service department at (877) 875-3711.


Hurricane Ida: Severe Weather Watch

Aug 27, 2021

Attention:
Hurricane Ida is approaching our service territories and forecast to strengthen rapidly.  Hurricane and Storm Surge Warnings have been issued for portions of the Gulf Coast. Visit hurricanes.gov for details.

Read our Hurricane Preparedness page for information on how to stay safe and protect your family from the impact of severe storm weather.

Please download our mobile app and stay connected to all important service updates. Download the My Utility Connect app or go to Connect.MyUtility.us to log in.


#StopScams: Do You Know How to Spot a Scam?

Jun 10, 2021

Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately. 

Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams.