Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Utilities, Inc. of Louisiana

Notice of Statewide Consolidation and Adjustment in Retail Rates

Effective date: The change is effective December 1, 2018

Dear Valued Customer,

Community Utilities of Louisiana, Inc. and Utilities Inc. of Louisiana currently provide water and wastewater services to over 10,000 water customers and over 15,000 wastewater customers across 19 Parishes.

The Companies have a long history of serving Louisiana and are committed to providing safe, reliable and cost-effective service to our customers, a safe, challenging and enjoyable work environment for our employees, and a fair return for our shareholders; all with the underlying commitment to act with integrity, protect the environment and enhance the communities we serve.

We are excited to announce that Community Utilities of Louisiana, Inc. will be consolidated into Utilities, Inc. of Louisiana.

On January 31, 2018, Community Utilities of Louisiana, Inc. and Utilities Inc. of Louisiana submitted a joint application to request a statewide consolidation of assets, request for establishment of a formula rate plan and application for adjustment in retail rates. The Louisiana Public Service Commission (“LPSC”) during its October 26th Business and Executive meeting, authorized the statewide consolidation, formula rate plan and implementation of a new rate schedule. (See LPSC docket no. U-34742.)

The new rate tariffs are posted here and as well as the LPSC's website 

The changes will be effective on December 1st, 2018 and will be reflected on your next bill thereafter.