Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 


Healthy at Home Utility Relief Fund

Dec 10, 2020
Healthy at Home Utility Relief Fund provides relief to Kentuckians affected by COVID-19 that need assistance with their water, wastewater, electric, or natural gas service.

Kentucky’s Community Action Network is partnering with Team Kentucky to distribute these funds statewide.

Two components for this program are available:

Subsidy provides assistance to all eligible households.
Crisis provides assistance to eligible households experiencing a crisis situation with their utilities.

How to Apply: Interested households should contact their local Community Action Outreach Office on how to apply. To locate your local office, please call 800-456-3452 or visit www.capky.org.

Applications will be taken as long as funding is available, or until December 30, 2020.

Am I Eligible?: Households who have an income up to 200% of the Federal Poverty Level and have been economically impacted due to COVID-19 can apply.

Click to open the fact sheet. 

Screenshot 2020-12-10 024125

Flexible Payment Arrangements Now Available for WSCK Customers

Nov 11, 2020

Grace period of late fees

Water Service Corporation of Kentucky temporarily suspended water service shut offs and late payment fees or penalties. Late fees shall not be assessed on any past due residential accounts between March 16, 2020, and December 31, 2020.

Deferred Payment Arrangements (DPA)

Residential customers with outstanding balances can set up equal payment plans of up to 6 to 24 months to ensure services remain available while outstanding balances are paid. Flexible repayment plan options for residential customers are available.

Previously Disconnected Customers

Customers who were disconnected for non-payment or are currently disconnected for non-payment should contact a customer service representative at 844-310-5556 to get their water reconnected and discuss their eligibility for Deferred Payment Arrangements and Bill Pay Assistance. The Company will waive reconnection fees for eligible customers.

Credit Reporting and Deposits

The Company will not report late payments and nonpayment for active customers to credit bureaus, and the Company will waive new deposit requirements, if any.

Contact us to enroll or learn more about available payment options:

Steven M. Lubertozzi | President


Hydrant Flushing-Middlesboro

Sep 16, 2020

Please be advised that Water Service Corporation of Kentucky will be conducting routine maintenance and flushing within your water system, starting on Monday, September 21, 2020 through Friday, September 25, 2020.  We will begin this work at 8:00am and end at approximately 4:00pm.  During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water during this time period each day. 

We would ask that you please refrain from using your water as much as possible during this time to reduce the possibility of drawing cloudy or discolored water into your service lines.  Once the flushing is completed, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

We apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.  Should you have any questions, please feel free to contact our Customer Service Department at 1-844-310-5556.

Attention WSCK Customers: Proposed Rate Change Notice

Jun 03, 2020

Pursuant to the regulations of the Public Service Commission of Kentucky, Water Service Corporation of Kentucky gives notice to its customers that it intends to adopt an increase in its water rates. The utility is requesting an increase in annual revenue totaling $1,080,300, which will be a total increase of 38.32% to the utility. The rates listed below are proposed to be effective July 1, 2020.

Click the image to open in a new window.

KY rate case

WSCK has proposed additions to its tariff to include a Qualified Infrastructure Program surcharge that would be applied to all customer classifications for qualified infrastructure investments. This surcharge would be calculated annually based on qualified infrastructure costs and applied to each customer’s monthly bill. The surcharge would then be updated annually until the next rate case, at which time the investment costs would be incorporated into base rates and the surcharge reset at zero.

To increase the affordability for our most at-risk customers; WSCK is proposing an opt-in, low-income rate such that residences whose income falls below the poverty line can take advantage of a lower volumetric rate. The proposal would set a volumetric charge to $5.93 per thousand gallons for the essential water consumption up to 3,000 gallons per month for qualifying customers.

WSCK is also proposing a leak adjustment policy, whereby customers can receive a partial credit for underground leaks on customer-owned infrastructure under certain circumstances. In addition, WSCK is proposing a new wholesale water rate, proposed to be set at $2.20 per 1,000 gallons.

The rates contained in the notice are the rates proposed by Water Service Corporation of Kentucky on or about June 1, 2020, with the Commission but that the Public Service Commission may order rates to be charged that differ from the proposed rates contained in this notice.

A corporation, association, or person may within thirty (30) days after the initial publication or mailing of notice of the proposed rate changes, submit a written request to intervene to the Public Service Commission, 211 Sower Boulevard, P.O. Box 615, Frankfort, KY 40602 that establishes the grounds for the request including the status and interest of the party. If the Commission does not receive a written request for intervention within thirty (30) days of initial publication or mailing of the notice, the Commission may take final action on the application.

A person may examine this filing and any other documents Water Service Corporation of Kentucky has filed with the Public Service Commission at the offices of Water Service Corporation of Kentucky located at 100 East Jackson Street, Clinton, Kentucky 42031.

This filing and any other related documents can be examined at the Commission’s offices located at 211 Sower Boulevard, Frankfort, Kentucky, Monday through Friday, 8:00 a.m. to 4:30 p.m., or found on the Public Service Commission’s Web site: https://psc.ky.gov/PSC_WebNet/ViewCaseFilings.aspx?case=2020-00160

Written comments regarding the proposed rate may be submitted to the Public Service Commission by mail or through the Public Service Commission’s Web site.

If you have any questions, feel free to contact us at (844) 310-5556.

Click to download the Clinton notice 
Click to download the Middlesboro notice