Customer Service

Start and Stop Services

Please click here to complete the Start/Stop process via MyUtilityConnect. 

You will be redirected to the MyUtilityConnect website to submit your request. 

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If you choose not to use our MyUtilityConnect online self-service option, you can download these forms and submit to our Customer Service office via email or fax. It is very important to provide the best contact information so there is no delay in processing your request.  You can find all our Service Forms here.

Sign up for Online Account Access and Paperless Billing

Please take a moment to register for Online Account Access where you can view your account anytime, from any computer, tablet or mobile phone. After clicking the link you will be redirected to our Customer Portal, MyUtilityConnect.

Click Here for First-Time Registration Help

Benefits of registering for MyUtilityConnect: 

  • Secure and dependable
  • Sign up for Paperless Billing
  • View up to 12 months of billing history
  • Text & Pay Alerts
  • Many payment options

Save a tree, it is easy and free! Switch to Paperless Billing.

Paperless billing is the easy, secure way to view your bill. The option for free Paperless Billing will email your full viewable invoice directly to you on the date the bill is issued, instead of through the mail.

If you are interested in free Paperless Billing, please sign up through your Online Account Access or contact Customer Service.

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How to Contact our Customer Service Department

Phone: (877) 294-8890
Fax: (866) 842-8348
Email: customerservice@uiwater.com
Hours: 8:00am - 5:00pm Central

How will I be notified when my bill is available for viewing?

You will receive an email notification that a new bill is available for viewing and payment. Please Note: Final notices are not emailed for e-bill customers.

When will my account reflect my payment?

Payments made by phone or online are posted the next business day.