Customer Service

Customer Notices

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Water Meter Exchange Notifications

Mar 31, 2021
Dear Customers:
We recently sent a letter to specific customers notifying them that their water meter needs to be replaced. If you did not receive a letter regarding your meter, you are not impacted, and no further action is required.

Notice sent to specific customers:
It has come to our attention that your water meter is no longer functioning correctly. When working correctly, the water meter sends a signal with your monthly consumption to our billing system. However, when the meter fails to send the proper signal to our billing system, we need to estimate your monthly water usage. Since we have been unable to get a read, your bill has been estimated for the last few months. We will be replacing your meter in the near future, but first, we ask that you please take a picture of the top of your meter with the lid open and send that picture, along with your account number and address, to our billing team at IndianaMeters@uiwater.com. The water meter will be located closest to where the waterline enters your home (e.g., basement, utility room, closet, or under a staircase). An example of a water meter is provided below:

Due to Company restrictions and policies regarding COVID-19, our employees will not be entering your residence. However, we contracted with Art Miller Plumbing & Heating Company to perform meter changeouts. The representative from Art Miller Plumbing & Heating will wear all the necessary Personal Protection Equipment and will need access to the area inside your home where the meter is located. The Art Miller Plumbing & Heating staff will adhere to all COVID-19 safety-related precautions while at your residence, including social distancing and face coverings.

A representative from Art Miller Plumbing & Heating will contact you in the next few weeks to schedule an appointment. The meter replacement may take up to an hour to complete, and there is no charge for this service. While the meter is being exchanged, which should take approximately one hour, your water service will be temporarily interrupted. 

We thank you in advance for your cooperation and assistance. Please contact our customer service department at 877-294-8890 if you have any questions.