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Customer feedback on water treatment process regarding fluoride

Feb 24, 2021
Dear Customer:
As your community water service provider, we are looking for feedback directly from you! We are considering a change in our water treatment process and want your help. Community Utilities of Indiana, Inc. (CUII) has historically added fluoride into the drinking water supply during our water treatment process, but discontinued fluoride addition in May 2020. We are seeking input from customers on whether to reinstate fluoride addition or not. Fluoride is a naturally occurring mineral and is naturally present in the water we pump from the ground in low concentrations (approximately 0.4 mg/L). Historically, we have increased the concentration to approximately 0.7 mg/L, which is the concentration recommended by the United States Department of Health and Human Services. We would like you to complete a very brief survey so we can consider your feedback prior to making a change to our treatment process.
Please complete the brief survey by typing this address into your web browser–https://cutt.ly/Twin-Lakes-survey. You will be prompted to enter your ten-digit account number and then asked your opinion on the issue.
Please note that survey participation will be closed April 15, 2021and only one survey per account will be accepted.
Thanks for your help! It is greatly appreciated!