Customer Service

Customer Notices

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Community Utilities of Indiana-Indiana Water Service

Sep 21, 2020

CUII will be conducting routine hydrant maintenance and flushing within your water system on Tuesday, September 22, 2020 and Wednesday, September 23, 2020.  We will begin this work at approximately 8:00AM and end at approximately 4:30PM.  During this flushing process, you may experience periods of lower than normal water pressure or possible cloudy water during this time period. 

Once the flushing is completed, normal water quality and pressure will be restored to your home.  Should you experience any water quality issues following this work, we would ask that you please try flushing your cold water line for approx. 2-3 minutes.  If this does not improve the quality, please contact us immediately.

We apologize for any inconvenience you may experience while we work to provide you with the best possible water quality and service.  Should you have any questions, please feel free to contact our Customer Service Department at 1-877-294-8890.

Thank you.


Revised Water Tracker to Impact Rates

Jan 01, 2020
Community Utilities of Indiana, Inc. (“CUII” hereby provides notice that it is seeking approval from the Indiana Utility Regulatory Commission (“Commission”) of a revised water tracker, to be applicable to its former Indiana Water Service, Inc. service area. 

The amount of the water tracker is -$0.14 per 1,000 gallons.  The rate change is based solely on the change in the cost of water purchased by CUIII from Indiana American Water Company. 

The rate change will apply to the next practical consumption period following final approval by the Commission, in accordance with IC 8-1-2-42.  This is a wholesale water cost tracker that is applicable to all classes of customers. 

Objections can be made to:
Secretary of the Commission (IURC, 100 W. Washington St., Ste. 1500E, Indianapolis, IN 46204) and the Office of the Utility Consumer Counselor (“OUCC”) (OUCC, 115 W. Washington St., Ste. 1500 South, Indianapolis, IN 46204 or at 1-888-441-2494).