Customer Service

Customer Notices

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Sewer Lining Work

Oct 29, 2020

Dear Valued Customer,                                                                                           

This notice is to inform you that sometime during the next several weeks Inland Waters Pollution Control (IWPC)/Inland Pipe Rehabilitation (IPR) will perform sewer lining work in your neighborhood. 

The sewers that your toilets, sinks, and other fixtures drain to will be renewed via a cured-in-place pipe (CIPP) liner. This work will be completed without time consuming, expensive and disruptive excavation.  Instead of digging up and replacing the old pipeline, the lining process provides for the insertion of a special lining inside the pipe, creating a new smooth-surfaced, long-lasting pipe within the old sewer.

Normally each section of sewer to be reconstructed will require up to a 12 hour period to complete. During this time the sewer connection to your home or commercial establishment will be sealed off. Consequently, you will be asked to make limited use of your toilet facilities and refrain from doing laundry or dishes for this period.

You will receive a door hanger informing you of the time and date of your limited water use period no later than the evening prior to the work commencing on your sewer.

We certainly appreciate your cooperation and apologize in advance for any inconvenience we may cause you during this work period.  You may contact the Community Utilities of Indiana Customer Service at 1-877-294-8890.


Community Utilities of Indiana

Revised Water Tracker to Impact Rates

Jan 01, 2020
Community Utilities of Indiana, Inc. (“CUII” hereby provides notice that it is seeking approval from the Indiana Utility Regulatory Commission (“Commission”) of a revised water tracker, to be applicable to its former Indiana Water Service, Inc. service area. 

The amount of the water tracker is -$0.14 per 1,000 gallons.  The rate change is based solely on the change in the cost of water purchased by CUIII from Indiana American Water Company. 

The rate change will apply to the next practical consumption period following final approval by the Commission, in accordance with IC 8-1-2-42.  This is a wholesale water cost tracker that is applicable to all classes of customers. 

Objections can be made to:
Secretary of the Commission (IURC, 100 W. Washington St., Ste. 1500E, Indianapolis, IN 46204) and the Office of the Utility Consumer Counselor (“OUCC”) (OUCC, 115 W. Washington St., Ste. 1500 South, Indianapolis, IN 46204 or at 1-888-441-2494).