Customer Service

Customer Notices

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

Customer feedback on water treatment process regarding fluoride

Feb 24, 2021
Dear Customer:
As your community water service provider, we are looking for feedback directly from you! We are considering a change in our water treatment process and want your help. Community Utilities of Indiana, Inc. (CUII) has historically added fluoride into the drinking water supply during our water treatment process, but discontinued fluoride addition in May 2020. We are seeking input from customers on whether to reinstate fluoride addition or not. Fluoride is a naturally occurring mineral and is naturally present in the water we pump from the ground in low concentrations (approximately 0.4 mg/L). Historically, we have increased the concentration to approximately 0.7 mg/L, which is the concentration recommended by the United States Department of Health and Human Services. We would like you to complete a very brief survey so we can consider your feedback prior to making a change to our treatment process.
Please complete the brief survey by typing this address into your web browser–https://cutt.ly/Twin-Lakes-survey. You will be prompted to enter your ten-digit account number and then asked your opinion on the issue.
Please note that survey participation will be closed April 15, 2021and only one survey per account will be accepted.
Thanks for your help! It is greatly appreciated!

Sewer Lining Work

Oct 29, 2020

Dear Valued Customer,                                                                                           

This notice is to inform you that sometime during the next several weeks Inland Waters Pollution Control (IWPC)/Inland Pipe Rehabilitation (IPR) will perform sewer lining work in your neighborhood. 

The sewers that your toilets, sinks, and other fixtures drain to will be renewed via a cured-in-place pipe (CIPP) liner. This work will be completed without time consuming, expensive and disruptive excavation.  Instead of digging up and replacing the old pipeline, the lining process provides for the insertion of a special lining inside the pipe, creating a new smooth-surfaced, long-lasting pipe within the old sewer.

Normally each section of sewer to be reconstructed will require up to a 12 hour period to complete. During this time the sewer connection to your home or commercial establishment will be sealed off. Consequently, you will be asked to make limited use of your toilet facilities and refrain from doing laundry or dishes for this period.

You will receive a door hanger informing you of the time and date of your limited water use period no later than the evening prior to the work commencing on your sewer.

We certainly appreciate your cooperation and apologize in advance for any inconvenience we may cause you during this work period.  You may contact the Community Utilities of Indiana Customer Service at 1-877-294-8890.

Sincerely,

Community Utilities of Indiana


Revised Water Tracker to Impact Rates

Jan 01, 2020
Community Utilities of Indiana, Inc. (“CUII” hereby provides notice that it is seeking approval from the Indiana Utility Regulatory Commission (“Commission”) of a revised water tracker, to be applicable to its former Indiana Water Service, Inc. service area. 

The amount of the water tracker is -$0.14 per 1,000 gallons.  The rate change is based solely on the change in the cost of water purchased by CUIII from Indiana American Water Company. 

The rate change will apply to the next practical consumption period following final approval by the Commission, in accordance with IC 8-1-2-42.  This is a wholesale water cost tracker that is applicable to all classes of customers. 

Objections can be made to:
Secretary of the Commission (IURC, 100 W. Washington St., Ste. 1500E, Indianapolis, IN 46204) and the Office of the Utility Consumer Counselor (“OUCC”) (OUCC, 115 W. Washington St., Ste. 1500 South, Indianapolis, IN 46204 or at 1-888-441-2494).