Customer Service

Customer Notices

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Community Utilities of Indiana-WSC Boil Water Advisory

Jan 30, 2022

The following customers were hand tagged: 

600 East: 10214, 10216, 10236, 10238

 595 East: 10235, 10237, 10215, 10213

 1028 N: 5977, 5973, 5953, 5957

This is an important message Community Utilities of Indiana-Water Service Company of Indiana, your local water provider. 


Today is Sunday, January 30, 2022. Please be advised water service had to be shut down due to an emergency repair. Once water service is restored you will be under a boil water advisory.  Prior to using the water for drinking or cooking we ask that you please boil your water for a minimum of 5 minutes. 

We anticipate the boil water advisory being lifted no sooner than (48) hours. For your safety, we are required to pass water sampling tests before lifting the advisory. However, we will provide you with a status update within two calendar days.  A follow up message will be sent to you again when this boil water advisory is lifted.  

Again, due to an emergency repair of the water main, your water is currently shut off.  Once water is restored, you will be under a precautionary Boil Water Advisory until further notice. We continue to ask that prior to using the water for drinking or cooking, we ask that you please boil your water for a minimum of 5 minutes. We apologize for any inconvenience this may cause you and appreciate your patience. 
 
Should you have any questions or concerns during this time, please contact our Customer Service Department at 1-877-294-8890. 

Thank you for allowing us to serve you!

 


CUII Rate Case Notice

Dec 22, 2021

LEGAL NOTICE

INDIANA UTILITY REGULATORY COMMISSION

CAUSE NO. 45651

PETITION OF COMMUNITY UTILITIES OF INDIANA, INC. FOR: AUTHORITY TO INCREASE ITS RATES AND CHARGES FOR WATER AND WASTEWATER UTILITY SERVICE; APPROVAL OF NEW SCHEDULES OF RATES AND CHARGES APPLICABLE THERETO; AUTHORITY TO RECOVER CERTAIN COSTS INCURRED IN CONNECTION WITH CAUSE NOS. 44724, 45342 AND 45389; AUTHORITY TO RECOVER COSTS INCURRED AND DEFERRED IN CONNECTION WITH THE COVID-19 PANDEMIC; APPROAL OF A NEW RESIDENTIAL LOW-INCOME RATE FOR WATER AND WASTEWATER SERVICE; AND OTHER APPROPRIATE RELIEF

Notice is hereby given that on December 7, 2021, Community Utilities of Indiana, Inc. filed a Petition with the Indiana Utility Regulatory Commission in Cause No. 45651 for: authority to increase its rates and charges for water and wastewater utility service; approval of new schedules of rates and charges applicable thereto; authority to recover certain costs incurred in connection with Cause Nos. 44724, 45342 and 45389; authority to recover costs incurred and deferred in connection with the COVID-19 pandemic; approval of a new residential low-income rate for water and wastewater service; and other appropriate relief. 

A copy of the Petition and other submissions in this proceeding are on file with the Indiana Utility Regulatory Commission, PNC Center, 101 W. Washington Street, Suite 1500E, Indianapolis, Indiana 46204, or online at https://www.in.gov/iurc/. 

The telephone number of the Commission is (317) 232-2701. 

Anyone wishing to protest, challenge, or intervene in this action may do so by contacting the Indiana Utility Regulatory Commission.


Low Income Household Water Assistance Program

Nov 08, 2021

The Low-Income Household Water Assistance Program (LIHWAP) is a new program funded in part by the American Rescue Plan Act of 2021. LIHWAP is a temporary emergency program designed to help low-income households and families who have fallen behind on their water and wastewater bills.

If you are an Indiana resident who qualifies for energy assistance (EAP), you may be considered for LIHWAP funding as well. When completing the EAP application, check a box to apply for water assistance and submit your most recent bill.

LIHWAP is a temporary emergency water/wastewater program that will help low-income households and families during the COVID-19 pandemic.  It will be used to fund a one-time benefit for eligible households who have been disconnected or are on disconnect notice from water/wastewater services or arrearages for water/wastewater services.

This funding is available to be used through September 2023 and the program will be finished when the funds run out.

Click here to apply.

For more information on the program and eligibility, and to find contact information for the LSP that serves your area, visit http://eap.ihcda.in.gov.

For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

Do you have a pool or an outdoor sprinkler system? If so, consider having a Deduct Meter installed! You can contact our Customer Service Center at (877) 294-8890.

Apr 15, 2021
The Commission's Rules and Regulation are provided below.
 
15. DEDUCT METERS.
 
A. If a residential, commercial, industrial, or governmental customer believes that a significant volume of metered water is not discharged to the wastewater facilities, said user can, at its own expense and with approval from the Company, install such additional meters, metered services, or building sewer flow meters as required to establish the volume of metered water not discharged to the wastewater facilities or the actual volume of wastewater discharged to the wastewater facilities. Metered water that is not discharged to the wastewater facilities shall not be subject to sewer service charges.
 
B. All requests to install additional water meters, meter services, or building sewer meters shall be made in writing to the Company. The request shall clearly state the reasons why the customer believes these facilities are needed and shall include a detailed description of the facilities proposed. No water meters, meter services, or building sewer meters may be installed without written approval from the Company.
 
C. All building sewer meters shall be installed by a licensed plumber while a representative of the Company is present to observe and inspect said installation. Only Company-approved building sewer meters will be allowed. All deduct water meters and meter couplings shall be furnished by the Company. All costs for the installation of the meters shall be at the expense of the customer requiring the meter.
 
D. Backflow prevention device required. All buildings connected to the Company's private water supply shall be equipped with backflow prevention devices, as designated by the Company's representative. All such devices shall meet the State of Indiana requirements and shall be installed within 30 days of written notice to the owner of such property to correct such deficiency. In addition, there shall be a backflow device installed when there is a deduct meter installed. The type of device is determined by Indiana State Plumbing codes; at a minimum, the device will need to be a testable device. The costs for this device, installation, and annual testing shall be borne by the customer.

Water Meter Exchange Notifications

Mar 31, 2021
Dear Customers:
We recently sent a letter to specific customers notifying them that their water meter needs to be replaced. If you did not receive a letter regarding your meter, you are not impacted, and no further action is required.

Notice sent to specific customers:
It has come to our attention that your water meter is no longer functioning correctly. When working correctly, the water meter sends a signal with your monthly consumption to our billing system. However, when the meter fails to send the proper signal to our billing system, we need to estimate your monthly water usage. Since we have been unable to get a read, your bill has been estimated for the last few months. We will be replacing your meter in the near future, but first, we ask that you please take a picture of the top of your meter with the lid open and send that picture, along with your account number and address, to our billing team at IndianaMeters@uiwater.com. The water meter will be located closest to where the waterline enters your home (e.g., basement, utility room, closet, or under a staircase). An example of a water meter is provided below:

Due to Company restrictions and policies regarding COVID-19, our employees will not be entering your residence. However, we contracted with Art Miller Plumbing & Heating Company to perform meter changeouts. The representative from Art Miller Plumbing & Heating will wear all the necessary Personal Protection Equipment and will need access to the area inside your home where the meter is located. The Art Miller Plumbing & Heating staff will adhere to all COVID-19 safety-related precautions while at your residence, including social distancing and face coverings.

A representative from Art Miller Plumbing & Heating will contact you in the next few weeks to schedule an appointment. The meter replacement may take up to an hour to complete, and there is no charge for this service. While the meter is being exchanged, which should take approximately one hour, your water service will be temporarily interrupted. 

We thank you in advance for your cooperation and assistance. Please contact our customer service department at 877-294-8890 if you have any questions.

 


Customer feedback on water treatment process regarding fluoride

Feb 24, 2021
Dear Customer:
As your community water service provider, we are looking for feedback directly from you! We are considering a change in our water treatment process and want your help. Community Utilities of Indiana, Inc. (CUII) has historically added fluoride into the drinking water supply during our water treatment process, but discontinued fluoride addition in May 2020. We are seeking input from customers on whether to reinstate fluoride addition or not. Fluoride is a naturally occurring mineral and is naturally present in the water we pump from the ground in low concentrations (approximately 0.4 mg/L). Historically, we have increased the concentration to approximately 0.7 mg/L, which is the concentration recommended by the United States Department of Health and Human Services. We would like you to complete a very brief survey so we can consider your feedback prior to making a change to our treatment process.
Please complete the brief survey by typing this address into your web browser–https://cutt.ly/Twin-Lakes-survey. You will be prompted to enter your ten-digit account number and then asked your opinion on the issue.
Please note that survey participation will be closed April 15, 2021and only one survey per account will be accepted.
Thanks for your help! It is greatly appreciated!

Revised Water Tracker to Impact Rates

Jan 01, 2020
Community Utilities of Indiana, Inc. (“CUII” hereby provides notice that it is seeking approval from the Indiana Utility Regulatory Commission (“Commission”) of a revised water tracker, to be applicable to its former Indiana Water Service, Inc. service area. 

The amount of the water tracker is -$0.14 per 1,000 gallons.  The rate change is based solely on the change in the cost of water purchased by CUIII from Indiana American Water Company. 

The rate change will apply to the next practical consumption period following final approval by the Commission, in accordance with IC 8-1-2-42.  This is a wholesale water cost tracker that is applicable to all classes of customers. 

Objections can be made to:
Secretary of the Commission (IURC, 100 W. Washington St., Ste. 1500E, Indianapolis, IN 46204) and the Office of the Utility Consumer Counselor (“OUCC”) (OUCC, 115 W. Washington St., Ste. 1500 South, Indianapolis, IN 46204 or at 1-888-441-2494).