Customer Service

Service Forms

Welcome to the Service Forms page for Utilities, Inc.! To start or stop service at an existing location, inquire about a Property Closing Information Request Form, or request start service connection at a location/property currently without a water and/or wastewater (sewer) connection (also known as a TAP), please download the corresponding form below. Complete and submit it to our Customer Service office via email or fax.

Fax: (866) 842-8348
Email: customerservice@uiwater.com

For any questions on these forms, or any other general inquiries, please visit our Customer Contact  page and a Utilities, Inc. representative will contact you within 48 hours.

Start Service Form
Stop Service Form
Transfer Service Form 

Property Closing Information Request Form (Lien Search) 
USIL TAP Application 

Illinois Leak Adjustment Guidelines and Request Form