Scammers are still in business
A particularly ugly side of this crisis is scammers taking advantage of people when they’re most vulnerable. Please be extra vigilant for these phone, email, and online scams.
Never respond to a threat to disconnect your services. Disconnections have been suspended for the time being.
Never respond to an urgent request for payment, or purchase of a prepaid debit card. Our trusted payment options remain unchanged.
Never provide personal information to someone claiming to be from a utility company. We would never request this by email or online form.
And while Physical Distancing should be your primary concern when allowing anyone into your home, if one of our field employees needs access to your water meter, they will first show you their company identification.
If you have any doubts whatsoever about the legitimacy of a phone call, email, or service visit—STOP—hang-up, delete the email, and contact Customer Care directly to report your concerns.