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Please Minimize Contact with Utility Workers amid COVID-19 Concerns

Mar 19, 2020

In an effort to avoid the spread of COVID-19 (Coronavirus), the Illinois Commerce Commission (ICC) is asking consumers to minimize contact with utility workers who are working in their neighborhoods.

"As a means to protect yourself and others from the spread of COVID-19, please minimize any contact with utility workers who might come to your home or the home of a neighbor while attempting to service meters,” said ICC Chairman Carrie Zalewski. “Governor Pritzker and the ICC have asked the utilities to stop disconnections at this time. Utility workers may need access to ensure that citizens receive continuous services throughout the Public Health Emergency. Rather than confront the utility worker with your questions or concerns, it would be safer to call the utility or contact the utility through mail or electronic means. If you are a consumer who needs help resolving a utility dispute, you may also call the ICC or file an online complaint.”

We urge everyone to observe the social distancing protocols recommended by the CDC when interaction is necessary.

The ICC is in  daily contact with representatives from each of the electric, natural gas, water and wastewater utilities regulated by the agency in order to keep abreast of issues that may arise during the COVID-19 outbreak. A re-occurring concern heard on the calls by the utilities is with so many people staying home, there has been unusually high engagement and close contact with consumers outside the affected customer (e.g.,family members, neighbors, etc.) while attempting to install services, service meters or perform other essential work at customer homes.

If you are a consumer with a utility complaint, you are encouraged to file complaints online at https://www.icc.illinois.gov/complaints/ or by mail to the Illinois Commerce Commission, 527 E.Capitol Ave., Springfield, IL 62701.

Until further notice, direct access to the Illinois Commerce Commission’s Consumer Services Division (CSD) utility dispute line 1-800-524-0795 will be available,but with limitations. We ask for your patience during this time.