Frequently Asked Questions
If I decide to sell my property, how do I get a final bill? What if I have a tenant moving and want to give him or her a final bill?
If the meter is located inside the home, call or utilize the Customer Service form with the reading on the day of the property closing, or on the day your tenant moves out of your property. If the meter is located outside of the home, please contact customer service to request a work order for a meter read.
What is the current balance due on my account?
Please contact your Customer Service Center and give your account number or address. We’ll be happy to provide the information you need. In addition, you can get your account balance, as well as make a payment through our online bill payment center.
My last bill was unusually high. What should I do?
In many cases this is caused by a leaking toilet, leaks within an irrigation system, or a running water softener. You may want to contact a plumber to check for leaks. If you do not believe you have a leak, please contact Customer Service to speak with a representative about your bill.
What were the total water and sewer bills paid for the year (for tax purposes)?
Please contact Customer Service if you need a history on your account. You will need to check with your tax consultant to see if you may claim the bill as a deduction.
What is the cause and solution of rusty or strong-smelling water?
In isolated circumstances, naturally occurring elements in water may cause it to appear rusty (iron) or strong-smelling (sulfur). Customer satisfaction and high quality water is of the utmost importance to us. As such, we actively monitor and treat our water supply and actively flush our lines to keep the impact of these elements minimal. Sometimes unplanned events such as a water main break or sudden opening of a fire hydrant may cause these elements to be more noticeable. We recommend turning on a faucet and letting the water run until the water is clear.
Why does my water smell like bleach / chlorine?
As water travels from the source to your tap, it's exposed to potentially harmful contaminants such as dirt and bacteria. To properly treat your water and ensure it's safe to drink, we utilize a chlorine disinfectant which kills bacteria and viruses and provides a protective residual. It is required by the EPA (Environmental Protection Agency) in order to disinfect water before it is distributed to homes and offices. Our operators monitor chlorine levels for safety on an ongoing basis - small traces of chlorine in your water are not harmful.
How do I know if a service operator is from your Company?
Every employee, including meter readers, has an identification badge that states the name of the Company along with the employee’s name. Safety of our employees and customers is of the utmost importance to us. If you are not absolutely certain a person is from our Company, please contact Customer Service with the name of the employee and your location. Our representative will be able to confirm whether work is being done at your location.
What if I experience low water pressure?
Most faucet’s aerators have a screen at the bottom designed to filter out sediment. This screen can occasionally become clogged with mineral deposits, which restrict water flow. Simply unscrewing the aerator and cleaning the screen usually corrects the problem. Replacement screens are available at most hardware stores. If you are still experiencing a low water pressure issue, or the low pressure is not isolated to one faucet, please contact Customer Service.
Where can I find out about buried pipelines, gas lines, or power lines before I excavate or dig on my property?
Dial 811, the national Call-Before-You-Dig hotline or visit www.call811.com.