Media Room

Florida, It's #TimetoBuild: Why Our Water Is Worth It

May 18, 2018

Looking around, it’s easy to see when certain infrastructure systems need repair: a rusty bridge here; a bumpy, pothole-filled road there. With water infrastructure, however, the problem is often “out of sight, out of mind.”   

It’s time to dig a little deeper. Aging water infrastructure drains the economy as well as the water supply. While service crews rush to fix main breaks, water-reliant businesses lose thousands of dollars for each day of disrupted service. While politicians and policy-makers debate on how to move forward, American families continue leaning on strained, outdated water systems – most built in the years following World War II.

We shouldn’t have to wait for something to go wrong. The pipes beneath our feet allow households, industries and businesses to rely on clean, safe water every day. The value of this service typically goes unnoticed until there’s an emergency. The accumulated cost of inaction is much higher than the price of ongoing maintenance, foresight and precaution.

“Failing to fix, modernize, and build 21st century infrastructure is making our lives and communities more vulnerable, and has profound implications for our long term economic competitiveness. The future won't wait. Neither can we. It's time to build," said Zach Schafer, Executive Director of Infrastructure Week.

Join us today in supporting clean water infrastructure investment. Click to learn more about the value of water, and follow us on Twitter for more daily updates. We look forward to continuing the conversation and connecting with more of our customers. 

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Fix a Leak Every Week

Apr 19, 2018

Take the 10 Minute WaterSense Challenge and use the checklist to detect and chase down leaks. Many common household leaks are quick to find and easy to fix - worn toilet flappers, dripping faucets, and leaking showerheads all are easily correctable and can save on your utility bill expenses and water in your community.

Visit our Water Conservation page for more tips to help cut back on water waste.

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Prevent Frozen Pipes! Winter Weather Tips

Jan 02, 2018

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Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your home by freezing pipes and leaving you without flowing water.

There are many precautions you can take now to help you avoid the expense and inconvenience of frozen pipes during an extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.



#StopScams: Do You Know How to Spot a Scam?

Nov 12, 2017

Utility customers are targeted by criminal scammers every day. We're committed to serving our customers and keeping them safe from scams - if you suspect an e-mail or phone call is not legitimate, contact us immediately. Know the signs of an imposter utility scam and learn more about how to protect yourself with information from Utilities United Against Scams.


Sabal Pointe Water Outage

Nov 09, 2017

This morning a telecom contractor drilled through a large water main in the vicinity of Wekiva Springs Road and Sabal Palm Drive. The contractor failed to request that underground utilities be marked prior to excavating or directional drilling.

The following customers are without water service at this time: Sabal Point Elementary School, the fire station on Wekiva Springs Road and customers on and near Cutler Drive. Repairs are under way and will be completed as rapidly as possible. Water service is estimated to be restored late this afternoon.

A precautionary boil water advisory (BWA) is in effect for those customers located on or near Wekiva Springs Road between SR 434 and Sabal Palm Drive, Cutler Drive, Highcroft Pointe, Shadow Bay, Meredith Manor, Sabal Palm subdivisions including apartments and condos on or near Sabal Palm Drive, and the Wekiva Springs Shopping Plaza. PBWA’s have also been issued to multiple media outlets. A reverse 911 call will be sent out this afternoon to the affected customers. There are over 1,000 customers impacted.

Once repairs are completed this afternoon, the lines will be flushed and water samples taken. The BWA is expected to be in effect for 48 hours. Once the results are in hand, a rescission notice will be issued.