Customer Service

Customer Notices

Never miss an important alert again!

Please click here to receive an e-mail or text message via MyUtilityConnect when we issue updates regarding your water service. 

For Customers Paying By Mail-In Check: Expect USPS Delays

Oct 06, 2021
Please be aware of recent processing changes from the U.S. Postal Service that may result in longer First Class mail delivery times.

For customers who pay by check, your bill payment may now take a few days longer to post to your account than has been true in the past.

You can confirm that your payment has been credited to your account by visiting MyUtilityConnect at connect.myutility.us where you can also sign up for paperless billing. Thank you.

Reinstating Late Payment Fees and Disconnections Effective July 1st, 2021

Jun 09, 2021
Dear Valued Customers,

In the early days of the pandemic, Community Utilities of Alabama, Inc.(CUAI) took swift action to help customers keep their water and wastewater services running. This included suspending and reversing service disconnections, as well as suspending late fees. Our focus was, and continues to be, the health and safety of our communities.

Return to standard billing practices effective July 1, 2021.

We halted disconnections and late fees for customers as of March 1, 2020.However, we are now resuming normal collection processes, including disconnections of service for non-payment for bills processed after July 1st, 2021. Late fees will resume the following month, on August 1st, 2021.

CUAI understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department at (844) 310-2220.

We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come. That is why we are offering deferred payment arrangements and payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.

Options are available to help ensure continued access to critical water and wastewater services and range from a little extra time to pay current bills to extended, interest-free arrangements to pay over many months. Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges.

Contact us today. Even if you cannot pay anything right now: we are here to help. You can reach us by email at customerservice@uiwater.com, through our My Utility Connect app, which is available in your favorite app store, or by phone at (844) 310-2220. We’re in this together. We wish you a safe and healthy season.

Regards, Tiffany Van Horn
President, Community Utilities of Alabama, Inc.

P.S. –Disconnecting service for non-payment is the last step in a lengthy process, and it’s a step we try to avoid. Please contact us today to discuss flexible payment arrangements for managing overdue water and wastewater bills.