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Saving Tips
By turning the water off while brushing your teeth, you can save money by conserving about 4 to 6 gallons (20 to 25 liters) of
water.
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Click below if you have received information from Home Service USA regarding water line coverage and you want to learn more.
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Customer Service Center
Frequently Asked Questions
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Q- If I decide to sell my property, how do I get a final bill? What if I have a tenant moving and want to give him or her a final bill?
- A- What if I have a tenant moving and want to give him or her a final bill? A- If the meter is located inside the home, call or e-mail your Customer Service Center with the reading on the day of the property closing, or on the day your tenant moves out of your property.
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Q- What is the current balance due on my account?
- A- Please contact your Customer Service Center and give your account number or address. We’ll be happy to provide the information you need. In the near future, you will be able to access your account online. We will provide you with an update when that service is available.
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Q- My last bill was unusually high. What should I do?
- A-In many cases this is caused by a leaking toilet or a running water softener and as such you may want to contact a plumber to check for leaks. In addition, we implemented our new customer care and billing system on June 2, 2008. In a few locations, we have experienced minor anomalies during that transition. If you do not believe you a leak, please consider visiting www.uiwater.com/ccbfaq.php to see if this transition may have affected you.
- Q- What were the total water and sewer bills paid for the year (for tax purposes)?
- A-Please contact your local Customer Service Center if you need a history on your account. You will need to check with your tax consultant to see if you may claim the bill as a deduction. In the near future, your account will be available online. We will notify you when this service is available.
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Q- What is the cause and solution of rusty or strong-smelling water?
- - In isolated circumstances, naturally occurring contaminants in water may cause it to appear rusty (iron) or strong-smelling (sulfur). Customer satisfaction and high quality water is of the utmost important to us. As such, we actively monitor and treat our water supply and actively flush our lines to keep the impact of these contaminants minimized. Sometimes unplanned events such as a water main break or sudden opening of a fire hydrant may cause these elements to be noticed more. We recommend turning on a faucet and letting the water run until the water is clear.
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Q- How do I know if a service operator is from your Company?
- A- Every employee, including meter readers, has an identification badge that states the name of the Company along with the employee’s name. Safety of our employees and customers is of the utmost importance to us. If you are not absolutely certain a person is from our Company, please contact Customer Service with the name of the employee and your location. Our representative will be able to confirm whether work is being done at your location.
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Q- What if I experience low water pressure?
- A- Most faucet’s aerators have a screen at the bottom designed to filter out sediment. This screen frequently becomes clogged with mineral deposits, which restrict water flow. Simply unscrewing the aerator and cleaning the screen usually corrects the problem. Replacement screens are available at most hardware stores. If you are still experiencing a low water pressure issue, or the low pressure is not isolated to one faucet, please contact Customer Service.
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Q- Where can I find out about buried pipelines, gas lines, or power lines before I excavate or dig on my property?
- A- Dial 811, the national Call-Before-You-Dig hotline or visit
www.call811.com.
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Q- In Pahrump, NV, what needs to be done to find out the availability of water and sewer, and what is the estimated cost to bring these services to a property?
