Customer Service Center
Frequently Asked Questions
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Q- If I decide to sell my property, how do I get a final bill? What if I have a tenant moving and want to give him or her a final bill?
- A- If the meter is located inside the home, call or e-mail your Customer Service Center with the reading on
the day of the property closing, or on the day your tenant moves out of your property.
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Q- What is the current balance due on my account?
- A- Call your Customer Service Center and give your account number or address. We’ll be happy to provide the information you need.
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Q- My last bill was unusually high. What should I do?
- A- In most cases this is caused by a leaking toilet or a running water softener. You may want to contact a
plumber to check for leaks.
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Q- How can I avoid having my water shut off because of a delinquent bill?
- A- Sign up for Automatic Bill Payment and you’ll never have another late bill. Or, if you need
assistance with a deferred payment plan, call your Customer Service Center.
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Q- What were the total water and sewer bills paid for the year (for tax purposes)?
- A- Call your local Customer Service Center for history on your account. Check with your tax consultant to
see if you may claim the bill as a deduction.
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Q- What is the cause and solution of rusty or strong-smelling water?
- A- It could be caused by a water main break or sudden opening of a fire hydrant. Turn on the faucet and let the water run until the water is clear.
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Q- How do I know if a service operator is from your Company?
- A- Every employee, including meter readers, has an identification badge that states the name of the Company
along with the employee’s name.
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Q- What if I experience low water pressure?
- A- The faucet aerator has a screen at the bottom designed to filter out sediment. This screen frequently
becomes clogged with mineral deposits, which restrict water flow. Simply unscrewing the aerator and cleaning the screen
usually corrects the problem. Replacement screens are available at most hardware stores.
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Q- Where can I find out about buried pipelines, gas lines, or power lines before I excavate or dig on my property?
- A- Dial 811, the national Call-Before-You-Dig hotline or visit
www.call811.com.
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Q- In Pahrump, NV, what needs to be done to find out the availability of water and sewer, and what
is the estimated cost to bring these services to a property?
